Refund policy

Customer satisfaction is important to us.

Free Returns Within 30 Days

We offer free returns within 30 days of delivery.

If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.

Return Conditions

To qualify for a return:

  • The product must be returned within 30 days.
  • The product must be in its original condition.
  • Proof of purchase may be required.

Refund Process

After receiving and inspecting your returned item, we will confirm the refund status.

Approved refunds will be sent to your original payment method.

Refund Timeline

Refunds are completed within:

5–10 business days

Free Return Shipping

Eligible returns within the 30-day period qualify for free return shipping.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us:

suppoert@Kaisereiche.de

We will assist you as quickly as possible