FAQ
Do you offer free shipping?
Yes. We offer free shipping on all orders.
How long does shipping take?
Orders are processed within 1–2 business days.
Delivery within Germany usually takes:
3–5 business days
Which shipping carriers do you use?
We ship orders using:
- USPS
- FedEx
Do you offer returns?
Yes. We offer free returns within 30 days of delivery.
How long does a refund take?
Refunds are processed within:
5–10 business days
after approval.
What payment method do you accept?
We currently accept:
PayPal
How can I contact customer support?
Email:
Phone:
+49 30 74071630
What are your customer service hours?
Monday – Friday
9:00 AM – 5:00 PM (CET)
Where is Kaisereiche located?
Saarstraße 2
12161 Berlin
Germany
How quickly do you respond?
We usually respond within:
24–48 business hours.